Privacy Policy

Privacy Policy

Effective Date: August 6, 2026

At Ila Makkah, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website or use our transportation and tour services.

1. Information We Collect

We may collect the following information when you use our website or contact us:

• Full name
• Email address
• Phone number
• WhatsApp number
• Pickup and drop-off locations
• Travel dates and booking details
• Payment-related information (processed securely through third-party payment providers)
• IP address
• Browser type and device information
• Website usage data collected through cookies and analytics tools

2. How We Use Your Information

We use your information to:

• Process and manage your bookings
• Provide transportation and tour services
• Respond to inquiries and customer support requests
• Send booking confirmations and service updates
• Improve our website and customer experience
• Prevent fraud and enhance security
• Comply with applicable legal obligations

We do not sell or rent your personal information to third parties.

3. Cookies

Our website may use cookies and similar technologies to:

• Remember your preferences
• Improve website performance
• Analyze visitor traffic
• Enhance your browsing experience

You can disable cookies through your browser settings, although some website features may not function properly.

4. Sharing Your Information

We may share your information only when necessary with:

• Our drivers and operational staff to fulfill your booking
• Trusted service providers that help operate our business
• Payment processing providers
• Government authorities when required by law

All third-party partners are expected to protect your information appropriately.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, misuse, loss, alteration, or disclosure. However, no method of online transmission or electronic storage is completely secure.

6. Data Retention

We retain personal information only for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements.

7. Your Rights

Depending on your location and applicable laws, you may have the right to:

• Request access to your personal information
• Request correction of inaccurate information
• Request deletion of your information
• Object to certain processing activities
• Withdraw consent where applicable

To exercise these rights, please contact us using the details below.

8. Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to review their privacy policies before providing any personal information.

9. Children's Privacy

Our services are not directed toward children under the age of 13. We do not knowingly collect personal information from children. If we become aware that such information has been collected, we will take reasonable steps to delete it.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page along with the updated effective date. Continued use of our website after changes are posted constitutes acceptance of the revised Privacy Policy.

11. Contact Us

If you have any questions regarding this Privacy Policy or your personal information, please contact us:

Ila Makkah

Address:
Al Aziziyah District, Makkah 24243
Makkah Province, Saudi Arabia

Phone:
+1 (579) 987-8667

Email:
info@ilamakkah.com